Shipping policy

 

Processing Times

All orders are processed within 1–3 business days. Orders are not shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed.

Shipping Rates

We offer simple, affordable shipping:

  • Standard Shipping: R79

  • Free Shipping: On all orders over R499

Shipping charges are automatically calculated at checkout.

Delivery Estimates

Estimated delivery time for standard shipping: 2–5 business days.
Delivery delays may occasionally occur due to courier workload or external factors.

Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number. Tracking updates may take 24–48 hours to appear.

Damages & Lost Parcels

We are not liable for lost or damaged packages during shipping. If your package arrives damaged, please contact the courier directly to file a claim.
Please keep all packaging and product details for the claim process.

Incorrect or Incomplete Address

Customers are responsible for ensuring that the shipping address provided is correct. Additional fees or delays caused by incorrect addresses will be the customer’s responsibility.

Contact Us

For any questions about this Shipping Policy, please contact us at info@suprnaturl.com